LOL. I would call that person impetuous
People should understand that some manufacturers prefer using hard paint, and others make theirs rather soft. This isn't some kind of oversight or defect; it's a design decision. Unless they're up to speed on OEM paint, chances are 50-50 that their next vehicle will be just as soft.
The British and Japanese generally go soft; soft paint does not chip easily and is easily corrected. Germans are notorious for using HARD paint that resists scratches but is a bitch to correct and is fairly brittle (chips easily).