I have mailed literally thousands of these sets around the world and now can count on 2 fingers the ones that didn't make it, (other one to Australia) so in my mailing professional mind they do a pretty good job. Recall that congress forced them to pay their ENTIRE retirement fund obligations for the next 70 years within in the past 5 years which makes their balance sheet look pretty bad. When you've got FedEx and UPS whispering in the ear of congress that's what you get. Just wait until it's privatized - you'll have a whole new set of complaints.

The good Dr got his money back from ebay, while finding me not at fault, so he is made whole. I send out a set in good faith, it gets lost and I get nothing. Gotta love it. Offered to send another set with signature required using the money he got back. Maybe that will work. Gated communities must be tough...