My not so good tomtom rider 400

[lloydmoore1]

So after getting rained on for the first time my tom tom got wet and shut off. The picture is of the unit the next day, you can clearly see the condensation on the inside of the screen, So I send an email to tom tom explain what happened and included the picture hoping to have it replaced or money refunded. Here is the first response I got back;

Dear Moore,

Thank you for contacting TomTom Customer Support regarding Rider device. My name is Nikhil, and I will be assisting you with this.

The reference number for your query is 160802-000871.

Moore, I am sorry to hear that your Rider device is not working properly as it is not turning on. It seems that the issue might be due to low battery on device. I would kindly request you to plug the device to the wall charger for 3-4 hours and then try to turn on the device. Make sure the device should be off when connected to the wall charger.

Please let me know the outcome of the issue.


Sweet geesusss I sent them a picture too..so now I guess the run around will start...not happy..wait out more to follow as the story unfolds.
Lloyd

[Steve 0080]

Not sure you will get much help...Is that unit water proof ? I can see it is not but should it be?

I know where a Zumo 550 with locking base that can be bought !

[lloydmoore1]

Not sure you will get much help...Is that unit water proof ? I can see it is not but should it be?

Yes it is supposed to be and one of the main reasons for choosing it.

[Steve 0080]

Then they should fix it !!!

[willtill]

So after getting rained on for the first time my tom tom got wet and shut off. The picture is of the unit the next day, you can clearly see the condensation on the inside of the screen, So I send an email to tom tom explain what happened and included the picture hoping to have it replaced or money refunded. Here is the first response I got back;

Dear Moore,

Thank you for contacting TomTom Customer Support regarding Rider device. My name is Nikhil, and I will be assisting you with this.

The reference number for your query is 160802-000871.

Moore, I am sorry to hear that your Rider device is not working properly as it is not turning on. It seems that the issue might be due to low battery on device. I would kindly request you to plug the device to the wall charger for 3-4 hours and then try to turn on the device. Make sure the device should be off when connected to the wall charger.

Please let me know the outcome of the issue.


Sweet geesusss I sent them a picture too..so now I guess the run around will start...not happy..wait out more to follow as the story unfolds.
Lloyd

Tech Support is going to run through their troubleshooting "Monkey Scripts" before they will ultimately fix it. Just go along with the game. Patience.

I'm running a non-waterproof AWESOME Magellan Roadmate.. and use a plastic baggie when the weather is inclement. Was a special buy and cost me $88.00 from Costco.. lifetime return policy from Costco... you CAN'T GO Wrong With COSTCO's return policy

[BIGLRY]

Quot right from TomTom's web site on specs for the TomTom Rider 400 https://www.tomtom.com/en_gb/sat-nav...cts/rider-400/

"Waterproof = (IPX7) - protects against any wet-weather conditions"

And just in case you wounder what the IPX7 spec is?

http://www.garmin.com/en-US/legal/waterrating
Suitable:
•Splashes
•Rain or Snow
•Showering
•Incidental exposure to water of up to 1 meter for up to 30 minutes

Unsuitable:
•Swimming
•Diving into water
•Snorkeling or Scuba Diving
•High-speed watersports

Oh and what is that "IP" in IPX7... Ingress Protection Marking, classifies and rates the degree of protection provided against intrusion (body parts such as hands and fingers), dust, accidental contact, and water by mechanical casings and electrical enclosures. It is published by the International Electrotechnical Commission (IEC) for more info and what all the numbers mean go to
https://en.wikipedia.org/wiki/IP_Code



What the big print giveth the small print taketh away. Quot from TomTom's warranty.

"7.1 Limited warranty
TomTom offers a limited warranty that the Product (obtained either directly via TomTom or via a Reseller) will be free from defects in workmanship and materials under normal use for a period of two (2) years from the date the Product was purchased, or from the date of purchase until such date as you breach any of these Terms and Conditions, whichever is the shorter period. During this period, the Product will be – on the sole discretion of TomTom – either repaired or replaced by TomTom without charge for either parts or labour. Additionally, TomTom will be responsible for the transport and/or shipping costs related to the repair or replacement. If the Product is repaired after this Period has expired, the period for the repair will expire six (6) months after the date of repair. This limited warranty is not transferable. Please note that your rights under applicable law governing the sale of consumer goods remain unaffected by the warranty given in this clause.

7.2 What this limited warranty does not cover
This limited warranty does not cover damage caused by normal wear and tear or as a result of the Product being opened or repaired by someone not authorized by TomTom, and does not cover damage caused by: misuse, moisture, liquids, proximity or exposure to heat and accident, abuse, non-compliance with the instructions supplied with the Product, neglect or misapplication. The limited warranty also does not cover physical damage to the surface of the Product."

[lloydmoore1]

Quot right from TomTom's web site on specs for the TomTom Rider 400 https://www.tomtom.com/en_gb/sat-nav...cts/rider-400/

"Waterproof = (IPX7) - protects against any wet-weather conditions"

And just in case you wounder what the IPX7 spec is?

http://www.garmin.com/en-US/legal/waterrating
Suitable:
•Splashes
•Rain or Snow
•Showering
•Incidental exposure to water of up to 1 meter for up to 30 minutes

Unsuitable:
•Swimming
•Diving into water
•Snorkeling or Scuba Diving
•High-speed watersports

Oh and what is that "IP" in IPX7... Ingress Protection Marking, classifies and rates the degree of protection provided against intrusion (body parts such as hands and fingers), dust, accidental contact, and water by mechanical casings and electrical enclosures. It is published by the International Electrotechnical Commission (IEC) for more info and what all the numbers mean go to
https://en.wikipedia.org/wiki/IP_Code



What the big print giveth the small print taketh away. Quot from TomTom's warranty.

"7.1 Limited warranty
TomTom offers a limited warranty that the Product (obtained either directly via TomTom or via a Reseller) will be free from defects in workmanship and materials under normal use for a period of two (2) years from the date the Product was purchased, or from the date of purchase until such date as you breach any of these Terms and Conditions, whichever is the shorter period. During this period, the Product will be – on the sole discretion of TomTom – either repaired or replaced by TomTom without charge for either parts or labour. Additionally, TomTom will be responsible for the transport and/or shipping costs related to the repair or replacement. If the Product is repaired after this Period has expired, the period for the repair will expire six (6) months after the date of repair. This limited warranty is not transferable. Please note that your rights under applicable law governing the sale of consumer goods remain unaffected by the warranty given in this clause.

7.2 What this limited warranty does not cover
This limited warranty does not cover damage caused by normal wear and tear or as a result of the Product being opened or repaired by someone not authorized by TomTom, and does not cover damage caused by: misuse, moisture, liquids, proximity or exposure to heat and accident, abuse, non-compliance with the instructions supplied with the Product, neglect or misapplication. The limited warranty also does not cover physical damage to the surface of the Product."

yep and now I can see how they will drag this out with the last part in para 7.2 written in red..I should have went to Costco.

[taxfree4]

File a complaint with the Federal Trade Commission www.ftc.gov and you'd be surprised how quick they respond and how efficiently they handle your problem, it makes you radioactive.

[Steve 0080]

I know the Zumo is crazy money but you don't have issues like this or much else either....

[Felloverboard]

I use a Garmin nuvi LM50. This is the third bike I have had it on. It has about 70k on it now and still works great. It gets wet some and if excessive rains are staring at me I will disconnect it. 1st on a 750 shadow that I installed a 12v on. Then a VT1300 interstate I put a 12v on. Now the F6B. All had windscreens. About $100 to $150 depending where you can get it on sale. If it breaks or is stolen I will replace with the same.