Quote Originally Posted by Exbmwrider View Post
Try calling them in the morning. I bought a 19" vented windshield from them. Shortly after I installed it, the vent mechanism grenades into a million pieces. I called them, and the customer service was fantastic. They mailed out a replacement vent that day, and were very apologetic...the problem was in a part supplied by one of their vendors. Good people with great customer service!
The exact same thing happened to me too. They sent me a whole new vent but I won't install it since I'm afraid the same thing will happen. Must be a materials flaw.