Sounds like standard industry practice. Buck up and don't be a wanker!Originally Posted by seadog
This is a wasted thread.
Sounds like standard industry practice. Buck up and don't be a wanker!
This is a wasted thread.
Seadog,
Sucks that you are having this issue with Rivco.............but once you get the undamaged part I'll bet you love these pegs.
I installed a set of the black pegs a couple weeks ago and I couldn't be happier with functionality, and I think they look better than any set of highway pegs I've ever seen. IMHO.
Rivco is an outstanding company and the owner Rich is a great guy...unfortunately sounds like a piece got thru their inspection process...I can promise you Rich will make it right... If you need them for the ride bolt them on and go...when your return send them back! Even the best companies have issues at times... Rich will take care of you !!! steve
Sounds like they are doing it right... ( return Label ) no cost to you...
" Truth is often deemed rude, blunt and to the point which is why so few make their friend " Freddy Hayler ..352-267-1553 Sanford, FLA Gutterman6000@Gmail.com
A little harsh eh. For $400 I'd expect the product to be perfect the first time too.
This isn't a one time issue Steve; from the replies Watso got in the other thread, there are a bunch of these "less than optimum" parts being delivered. Rivco has a problem of one sort or the other. Rich may be a good guy, but we're not doing him any favors by not highlighting the issue. We've got to let him know, thereby allowing him to recognize it, and then fix it.
I admire the positive mindset! Well said.
But I am only sending back 1/2 of the order and the big pieces(the backer plates) are still on the 6 so maybe they wouldn't have a clue what to charge me.
This is not a wasted thread, the members of the forum that have had trouble with Rivco's part will know others are upset about the quality and that will always get back to the company and then the company can find the problem and fix whats wrong. If we don't communicate, things don't get resolved. I let them know in my email that they have a problem with their manufacturing process on the highway pegs and they need to find it and fix it. This is substantial money for a set of highway pegs and you want nice when you get them, if your disappointed with them that hurts the company and if you say nothing, nothing gets done.
I do not feel it is a wasted thread at all.I in fact was going to get a set of pegs from them,but due to this thread am going to hold off until I see a positive outcome for seadog.
seadog,please reply to this thread after there is an outcome to this situation,(whether good or bad),so others and myself can see how customer service handled this.
My take on this subject is simply this...ALL companies make mistakes from time-to-time. What sets companies apart is how they correct those mistakes. Once a company treats me wrong, I make it a point to never deal with them again regardless of how much I may want their products. There are several companies today that have things I really want but I will not deal with them.
Speaking of that, I feel I need to give a "plug" to a company I've been dealing with that recently showed exceptional service. This is not motorcycle related but it's a example of a company doing the right thing. Months ago, I bought a DropCam security camera. This is a really fine product that works simply and flawlessly. Anyway, after about 6 months of operation, the USB power supply went bad. I contacted the company and they sent a new one out to me at no charge, not even asking me to return the bad one. All they asked for was the serial number of my camera. During this process, I received several e-mails notifying me of all the steps being taken to resolve my problem. A company doing business like this is increasingly rare, I'm sorry to say.
Ken (Hornblower)
I have known Rich at Rivco for years, he ALWAYS takes care of his customers.
MANY MANY MANY times several of us have run into Rivco's tractor trailer at events and Rich without questions has replaced aging parts on bikes that have been on the bikes for sometime. His company has been growing and once in a while, something might fall through the cracks with out Rivco knowing until a customer calls back.
You get more positive results by always working with a vendor directly and allowing them to make things right. Coming on to this board to complain before a solution has been attempted is down right wrong. Patience ! ALWAYS give the vendors a chance to correct their mistake before you throw them under the bus.
There are always TWO sides to every story and time will eventually correct matters.
Rivco is indeed an outstanding company.
Successful people build each other up. They motivate, inspire and push each other. Unsuccessful people just hate, blame and complain.
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