I would call them back and suggest that as s good business practice, being you bought the product from them, ask them if they could send you the new grip and you can swap them out and send back the old one.
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I asked, their response was that I have to pull the entire kit and send it back, once they get it they'll send the new one. The other issue is this kit doesn't have the throttle tube in the grip so I'll have to buy another one of those as well, as well as pay the shop to uninstall and reinstall the entire damn thing again.
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Agree one could:), or be smart about it, and offer a compromise, say charge my credit card for a new one, and when I send back the defective one, you reimburse me the full price.
I have had that once with a vendor who got burned by not getting the defective part sent back, so I can see the logic, or go there in person, it ain't that far away, anyway c'est la vie.
Agreed, I just don't get it. You're in a customer service business yet act like there is no competition. I've been in retail 40 years and, sometimes, you have to work outside the norm, especially, when it'll result in a happier customer, which is the best advertisement you can get. They pretty much "Bud Lighted" themselves, with me anyway.
Agreed:yes: