I got a call from both mustang as well as my local dealer about the issues and received an rma and sent seat back today. I did sit on it while I was trying to fit it and I really like it. Much better than the stock. I was a little bummed with the issue but their customer service and Gwen have been so nice that I will be eagerly looking for the replacement. I must say quality and looks of the seat where awesome. Well new model and €£^% happens, how you take care if it is what counts, and that they have.