Value Accessories has great customer service. They must have been out on a weekend run. I'm sure they'll get back to you. I've had the Rush for approx 3 1/2 years. The 2.5 & 2.25 baffles. Both sound good but not annoying. When I went to change out the baffles again last summer I couldn't get the old ones out. Rusted pretty good inside. Decided to leave them as they are.