That is terrible service, I would have packed that thing back up and sent countless emails to the tops in charge at the Corbin Company. I would not stop sending until I got some kind of response from Corbin. The original Idea was great for Corbin, but as I remember in the beginning the fit was not great but now they seam to just don't care about the request of the consumer at all. I would be a wash for me when it was removed from the box. Just my thoughts. I demand on getting what I pay for.