I purchased my Mustang seat through an aftermarket source . It arrived and did not fit properly. Contacted Mustang and they emailed me a return label immediately. Sent the seat back to them with instructions that I needed it back for a planned trip from North Texas to Anthem, Az.
When the new seat was available, they sent it to me UPS 2nd day air to satisfy my schedule. I was on the phone with them a second time during installation. To get the front seat tab to fit under the tab on the bike, I had to bend the front seat tab down a bit and the tab on the bike required bending up. It was not the simple installation I had hoped for but it was accomplished with a bit of work.
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I loaded the bike for my planned trip.
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I departed my home at 4:15 am planning on riding 750-800 miles and spend the night. However, the seat and the ride was so enjoyable that I rode straight through even with a stretch of strong side winds and rain across Arizona.
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I spent Thanksgiving week with the kids and grandkids and rode straight through from Anthem to my home.
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I love the mustang seat. The customer service I received, even after not buying direct from them was outstanding. I had thought I would require handlebar risers but it is extremely comfortable with the stock handlebar location for me (6' with taller torso and shorter legs). I use Kury mini arms highway pegs and they worked exceptionally well with the Mustang seat.
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The seat itself is harder than any of the previous 10 Mustang seats I have owned. The firm seat and generous lumbar support provided by the 8" back support rise makes for a very comfortable combination, even on long rides. My stops on both of the long rides were anywhere between 125-185 miles and I never got any symptoms of sore back or shoulders. I had experienced both of those issues with the stock seat. The lower seat position also improved the function of my OEM Honda tall windshield. Wind was diverted about 2" above my Bell half helmet.
Overall, the Mustang seat is a quality seat from a company who provides exceptional customer service. It is extremely comfortable and the seating position is much improved over stock. Drawbacks are difficulty of installation and the inability to remove the side panels without removing the seat. In my opinion, the improvement in comfort and quality outweighs the drawbacks by a large margin. (Thanks Kevin for being there with support through pm).