Quote Originally Posted by maxrider View Post
Agree one could, or be smart about it, and offer a compromise, say charge my credit card for a new one, and when I send back the defective one, you reimburse me the full price.

I have had that once with a vendor who got burned by not getting the defective part sent back, so I can see the logic, or go there in person, it ain't that far away, anyway c'est la vie.
Agreed, I just don't get it. You're in a customer service business yet act like there is no competition. I've been in retail 40 years and, sometimes, you have to work outside the norm, especially, when it'll result in a happier customer, which is the best advertisement you can get. They pretty much "Bud Lighted" themselves, with me anyway.