Just want to clarify something ....
For what it's worth 99.9% of the time it is operator error.
I respond to PM's on a daily basis and don't always remember a PM from weeks back. Jay did request a new password 18 or so days ago, I did reply, reset his password with a temporary one until he could reset it with one of his own.
Turns out, Jay purchased a new computer and forgot his password on the old computer that automatically logged him in, when I sent him a PM with a new password .... he was no longer able to retrieve my PM.
I called him this morning and he called me back this afternoon and we resolved his account issue with another temporary password.
As I suspected, it was indeed an issue from his side ... For what its worth .... If you buy a new computer ... write your passwords down somewhere before completely converting over.