Originally Posted by
rickw
If you purchased those directly from Kuryakyn they have records. Most people do not purchase directly from them because the price is at list price. All items not purchased directly from them are handled through the retailer. Kuryakyn web site "Returns must be processed through original seller". They are also specific about verifying purchase dates with a receipt. From Kuryakyn Web Site "Küryakyn shall have no obligation in the event the customer is unable to provide a receipt showing the date the customer purchased the product(s)". They have a lot of people that purchase used or broken parts from EBay, items on Auction Sites from non authorized dealers, people turning in items that are 10years old, items that are damaged by customers in accidents, etc. and want replacements. We as the retailer have to sort through all of this, but we have electronic records going back 15 years, so we can help the customer. Kuryakyn is very good about taking care of warranty items for us, we have not had a problem ever. They do stand behind their products. I would suggest looking at your wiring to make sure that it is still hooked up and all connections are good. If you are positive the LED strip is good and you can not find a receipt and you are a customer of ours give Teresa a call, we can probably help. Rick