Guy came in my shop the other day with a newer Malibu. Said he had a headlight out. Asked how much. I quoted the price and he told me no way. He would change it himself and stomped out. Called me the next day AMD asked if I would change his headlight for the price I quoted. I said yes. He had googled it and found out you have to pull the front bumper off the car to change the bulb. I talked him into changing all the headlamp bulbs because labor was the same. He appreciated the suggestion.