Well the gal told me , and I quote , "the fluid is burnt to the point of being damaging". I walked in being their new buddy and walked out being a prick. That's OK. It isn't the first time. I told them if the fluid was that bad they should change it under warranty. Bike only has 5000 miles on it. Still got a year and a half left on the warranty. She said she would talk to the tech. Low and behold it wasn't really that bad. I was treated lousy after that. Office girl had an attitude. Work seems OK so far. They cleaned the bike. I'll put it on the lift Monday and check it out. The didn't like my Alpin or V&H pipes either. Made special notes on the ticket. As long as the work is good I could care less. Took about 3 hours. Oh by the way , no donuts and the coffee sucked. Gotta keep my priorities straight.