Got it. There's a short/disconnect somewhere in your bike's system. If that rig worked fine in a different bike - the issue is with your bike.
The trick is to get it to be a "measurable, observable, and repeatable" gripe for Honda to fix it.
With your phone connected, or anything else connected, by jiggling the USB connector/wire that's mounted to the bike, see if you can make the charging light go off and on at will.
Show that to Honda....they have work to do.
Best of luck,
Steve