Quote Originally Posted by seadog View Post
Whatever happened to the customer is always right! Customer service at most of these dealerships is right out the window. As long as they get their buck it seems they don't care whether the customer is happy with their service.
Sorry, but for me the Customer is NOT always right !

As a business owner, we take care of our customers with respect and dignity, I train my employees to always under-promise but always over-deliver. However we do encounter habitual complainers, disrespectful, un-knowlegable, fraudulent, rude, ignorant and know-it-alls from time to time. I have actually asked customers to leave my business and I have refused them service when they start to disrespect my employees. There are indeed BAD customers, I don't need nor want bad customers. YES, I am a very successful businessman.

Not defending the dealership, however I would start at the dealership for an amicable solution if possible.

The Customer is NOT always right !