It seems like you had a stock unit customized and then complained about the time frame .....Although this is the computer age unfortunately businesses cannot ship shit thru your copy/scan machine...JMHO but you seem to have more drama than most....
Sounds like someone was having a bad day. This sort of a response from a moderator no less serves no one and no purpose. Hope things are better for you today.
"An army is a team. It lives, eats, sleeps, fights as a team. This individuality stuff is a bunch of bullshit."
- General George Patton Jr