Can I say INEPT!

[Phantom]

Whatever happened to the customer is always right! Customer service at most of these dealerships is right out the window. As long as they get their buck it seems they don't care whether the customer is happy with their service.

Sorry, but for me the Customer is NOT always right !

As a business owner, we take care of our customers with respect and dignity, I train my employees to always under-promise but always over-deliver. However we do encounter habitual complainers, disrespectful, un-knowlegable, fraudulent, rude, ignorant and know-it-alls from time to time. I have actually asked customers to leave my business and I have refused them service when they start to disrespect my employees. There are indeed BAD customers, I don't need nor want bad customers. YES, I am a very successful businessman.

Not defending the dealership, however I would start at the dealership for an amicable solution if possible.

The Customer is NOT always right !

[bob109]

Sorry, but for me the Customer is NOT always right !

As a business owner, we take care of our customers with respect and dignity, I train my employees to always under-promise but always over-deliver. However we do encounter habitual complainers, disrespectful, un-knowlegable, fraudulent, rude, ignorant and know-it-alls from time to time. I have actually asked customers to leave my business and I have refused them service when they start to disrespect my employees. There are indeed BAD customers, I don't need nor want bad customers. YES, I am a very successful businessman.

Not defending the dealership, however I would start at the dealership for an amicable solution if possible.

The Customer is NOT always right !

+1 Rude, obnoxious customers who think they are entitled by virtue of $ or "self importance" are actually bad for business and shouldn't be tolerated. They earn and deserve a quick escort to the door they entered. It's good business. Businesses who practice "Legendary Service" are both successful and have dedicated employees who on occasion encounter "clowns". Repeat customer business and customer loyalty are the keys to success. Those are the folks who do the business of "real advertising" i.e "word of mouth" News of good service, a friendly staff and good food/products spreads like "wild fire".

First impression are also a key indicator of a well run business. If your enter a establishment and it looks like Joe $hit the Rag Man is running the operation, it's time to head back out the door

[DMAGOLDRDR]

The new dealer I go to now listened to all the problems that came of my dealings with the original dealership and then told me that they had heard horror stories come out of that shop and I wasn't the only one that had a lot of major trouble with their workmanship what little there was of it. So I am not the only one that was complaining and I did call the owner of the shop when I discovered the feeble attempt at servicing my bike, they didn't check the final drive, 3 0unces low, when they service the final drive and the engine, they filled the final drive sitting on the side stand, way overfilled it. They overfilled the engine oil by almost a quart that I had to drain out along with the overfill on the final drive reservoir. I explained all that to the owner and told him I would never be back for service or anything else from his shop. I was and still am appalled at the lack of professionalism by these Honda shops that just don't seem to care about their customers. At least have professionally trained mechanics, I don't think that is too little to ask.

"At least have professionally trained mechanics, I don't think that is too little to ask"


Easier said than done. As shop owners, we search constantly for good Techs. This time of year my shop is almost three weeks behind on repairs. Customers always say, hire more mechanics.. My reply... find me good reliable Tech and i'll give you a free seasonal service on you machine!!!

[seadog]

"At least have professionally trained mechanics, I don't think that is too little to ask"


Easier said than done. As shop owners, we search constantly for good Techs. This time of year my shop is almost three weeks behind on repairs. Customers always say, hire more mechanics.. My reply... find me good reliable Tech and i'll give you a free seasonal service on you machine!!!

I believe a little respect for your customers motorcycle would prompt a decent mechanic to do it right the first time. It is pretty bad when an old guy can do a better job servicing a unit then a supposed trained tech at a shop.

[unsub]

Well the last straw from my original dealer, just before I wrote them off and knowing they were totally incompetent and I would never take my B back to them. They sold me an oil filter wrench so I could change my oil on the bike myself, of course its the wrong one. I probably should have known that when I bought it from them, their all idiots at that dealership.

Funny thing it sounds like they're so dense that they don't even realize when they've lost a good customer. You have to wonder how many before you have voted with their feet. "the customer is always right" is an outdated mantra from "our" day. The self absorbed, self entitled generation of today has hijacked that mantra as the customer should expect, and get away with, whatever they want by almost any means they can.

Just walk away and take your business to a deserving shop.

[Wing'n it]

Some places it's just about the money and a few actually do care. I find that the good dealers will talk "to you" and not "at you" is a good starting point. My old dealer for the CanAm Spyder fiasco was not too pleased to find out that I was a lifelong mechanic, couldn't talk shit to me because I knew....

[shooter]

Sorry, but for me the Customer is NOT always right !

As a business owner, we take care of our customers with respect and dignity, I train my employees to always under-promise but always over-deliver. However we do encounter habitual complainers, disrespectful, un-knowlegable, fraudulent, rude, ignorant and know-it-alls from time to time. I have actually asked customers to leave my business and I have refused them service when they start to disrespect my employees. There are indeed BAD customers, I don't need nor want bad customers. YES, I am a very successful businessman.

Not defending the dealership, however I would start at the dealership for an amicable solution if possible.

The Customer is NOT always right !

I agree with that 110%. A good customer never tries to be right. Only giving you their thoughts and impressions about the problem and then answering your questions. You should know what to ask to extract the correct information from the customer. You never give a customer what they want. Instead you ask the right questions and supply them with the proper information. Then you give them what they really need.