I've rarely needed roadside assistance or towing, but from those who have I've heard one big complaint: when you call for assistance with a prepaid plan, you often wait hours for help to arrive. One Valkyrie rider I talked with said he called for help in the afternoon, but nobody showed up until 9 PM.

From what I've heard these plans award contracts to just a few towing companies in an area, possibly the lowest bidders. So when you call you might end up waiting for help to arrive from miles away. If I ever break down I'd rather pay more and have someone arrive quickly. A phone app that identifies nearby services and response times would be useful.