I bought 2 new motorcycles from HOR and both deals were done entirely by emails (except call for deposit). There was never an email problem when buying, but apparently an email on a problem goes unanswered by several people. I did not pursue it because I am a retired aircraft tech and solved the problem myself and I knew they would not offer to replace the damaged parts, why go through the hassle and end up the loser.
Consider yourself lucky for not having any problems.
I don't mean to bad mouth them as I think they are a good place to buy and have good people working there.............I am only making a statement of fact.........and should I want a new Honda I would go to them first.........no place locally comes close to their prices.