Dealer Damage What Recourse?

[RiderRob]

I'm wondering if someone has had a similar situation, and what they did about it.

I purchased my new 2015 three months ago from a dealership about 350 miles from where I live. The B was a standard bike not a deluxe. I bought and had the dealership install the stock passenger backrest.

Tonight I was removing the seat and back top lid to install a new remote saddlebag opener and a new Mustang seat.

When I removed the seat I noticed that when I loosened one of the screws for the passenger handle, the handle was completely loose, almost as if I had loosened the other screw. Come to find out, when the dealer removed the seat to install the hardware to mount the backrest they screwed up the threads on one of the screws.

After I get the seat off I need to remove the back lid to get to the latches for the saddlebags. I noticed the back lid was awful loose. When I looked at it more closely, the idiots had broken one of the hooks on the end of the lid that wraps around the frame.

I'm so pissed. This is a brand new bike. Anybody have any suggestions on what I should besides calling up the dealership and cussing them out from here to the 350 miles had to go to get the bike?

Thx
Rob.

[taxfree4]

Start with the dealership, always give them a chance to correct it. Contact them by email, paper trail, see what happens. I think you'll be successful here as they're not Harley, plus, they'll want to correct this. Include a jpeg file of the damage in your email as so they can show the red-faced installer, more importantly it'll illustrate you're a "documenter" and not just a "phone caller" which has no protections.

If you get nowhere write to Mother Honda with a copy of the email and pics you sent. (I doubt it'll ever get to here)

If you get nowhere bring in the artillery, the gubment: https://www.ftc.gov/about-ftc/bureau...mer-protection

[Jimmytee]

I'm wondering if someone has had a similar situation, and what they did about it.

I purchased my new 2015 three months ago from a dealership about 350 miles from where I live. The B was a standard bike not a deluxe. I bought and had the dealership install the stock passenger backrest.

Tonight I was removing the seat and back top lid to install a new remote saddlebag opener and a new Mustang seat.

When I removed the seat I noticed that when I loosened one of the screws for the passenger handle, the handle was completely loose, almost as if I had loosened the other screw. Come to find out, when the dealer removed the seat to install the hardware to mount the backrest they screwed up the threads on one of the screws.

After I get the seat off I need to remove the back lid to get to the latches for the saddlebags. I noticed the back lid was awful loose. When I looked at it more closely, the idiots had broken one of the hooks on the end of the lid that wraps around the frame.

I'm so pissed. This is a brand new bike. Anybody have any suggestions on what I should besides calling up the dealership and cussing them out from here to the 350 miles had to go to get the bike?

Thx
Rob.

Hopefully your dealer will accept responsibility. Already, they have at least one person there that is less than totally honest in my opinion. Otherwise those things would have been corrected. I have broken one of those little prongs on mine early in my ownership, when I had forgotten about it while removing the rear cover. The bolt hole for the seat rail hopefully should be an easy fix by running the correct sized tap through. However, you're right, these shouldn't be your problems.

[willtill]

Don't get me started on the incompetence of the "motorcycle technicians" at many motorcycle dealerships

Bringing you bike into the dealer for work; is the same as visiting a "doctor" in a rented storage space for a liposuction procedure. It's going to go badly.

That's why I do all maintenance and repairs myself.

[cueman]

One of the reasons I didn't buy the extended warranty was I didn't want the dealership working on my bike. I hope your dealership steps up to the plate and properly repairs it. And rips the tech that caused this issue a new one. cueman

[opas ride]

Don't get me started on the incompetence of the "motorcycle technicians" at many motorcycle dealerships

Bringing you bike into the dealer for work; is the same as visiting a "doctor" in a rented storage space for a liposuction procedure. It's going to go badly.

That's why I do all maintenance and repairs myself.

+1 and I wish I could do more myself...lucky for me my dealer, although 125 miles away, so far has been very competent with my service and repair issues....(I hate motorcycle service departments with a passion)!!!...Wish it were not so...

[naga viper]

I was in the automotive dealership for some years working.
So some technicians are hacks while others take much pride in their work!
Somethings that also may have contributed to your problem.
Cost driven shops want production (fast... get it done and move onto the next one)
Parts counter may have been out of stock on broken piece, but that doesn't seem like that was it because they would've told you.
Another thing that I learned from recall service that I had done is only goldwing technicians work on f6s.
So it sounds like a poor work ethic on their part, either look for new dealer to go to or take things in your own hands and fix yourself. Best of luck.

[RiderRob]

Just an update,

So I stay in contact with the sales guy who sold me the bike. He now works at one of the largest HD shops on the west coast. I txt him and told him a brief explanation of what happened. He immediately called me back and said he was going to call his old boss at the Honda Shop, who is also part owner.

Within an hour I had a call from the shop. I sent them pics of the broken parts. Will see what happens next Tuesday.

Just to clarify, I didn't take the bike in to have work done on it. I usually do all my own work also. I'm like just about everyone else. I don't trust the stealer. I just had them install the backrest on my new bike before I flew 350 miles to pick it up. Looks like they can't even do that correctly.

The owner of the Honda Shop said they were getting rid of the guy who worked on my bike before I picked it up for sure now.
I don't like to see people loose jobs, but if I were the guys boss, he'd be history.

Thanks for all your suggestions. I'll see Tuesday of their going to fix me up. It sounded positive, so I have hope the shop will do the right thing.

[taxfree4]

Just an update,

So I stay in contact with the sales guy who sold me the bike. He now works at one of the largest HD shops on the west coast. I txt him and told him a brief explanation of what happened. He immediately called me back and said he was going to call his old boss at the Honda Shop, who is also part owner.

Within an hour I had a call from the shop. I sent them pics of the broken parts. Will see what happens next Tuesday.

Just to clarify, I didn't take the bike in to have work done on it. I usually do all my own work also. I'm like just about everyone else. I don't trust the stealer. I just had them install the backrest on my new bike before I flew 350 miles to pick it up. Looks like they can't even do that correctly.

The owner of the Honda Shop said they were getting rid of the guy who worked on my bike before I picked it up for sure now.
I don't like to see people loose jobs, but if I were the guys boss, he'd be history.

Thanks for all your suggestions. I'll see Tuesday of their going to fix me up. It sounded positive, so I have hope the shop will do the right thing.

Sounds like they want to make it right, we'll see, that guy made himself lose his job by doing shitty work and, more importantly, hiding it from his superiors. Anyone can have a bad day but to hide it. Good Luck

[willtill]

One of the reasons I didn't buy the extended warranty was I didn't want the dealership working on my bike. I hope your dealership steps up to the plate and properly repairs it. And rips the tech that caused this issue a new one. cueman

I'm still debating if I should apply for the refund on my extended warranty, before the original runs out. I only bought it in case something catastrophic would happen to the bike... something beyond my mechanical abilities to address.... or a very expensive part going tits up.