Honda response to paint issue
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Thread: Honda response to paint issue

  1. #1

    Honda response to paint issue

    I'm not sure if this comes from Mother Honda or just my dealer, but they want me to bring my bike in this coming week, and they're replacing the side covers and saddlebag lids. I'll be curious to see if the finish is any more durable. Of course, this doesn't address the issue with the finish on the tail area or the forward area where the knees rest against the bike. Should be an interesting discussion.

  2. #2
    I have had no information from my dealer of Mother Honda.

  3. #3
    Very interesting, thank you for sharing with us

  4. #4
    It would be very sad if Honda repaints you F6B with the same quality of paint The problem is that the clear coat is almost non-existent and paint too soft. Even if they do paint it over again with the same quality paint, the problem will persist.

    The worse paint job was on my Suzuki M50, but they were all like that and to have it repainted again would not solve the problem.

    The best paint job on a Honda that I owned was on the Honda RC51 and the older Goldwing 1500s

  5. #5
    Senior Member Philbert40's Avatar
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    Paint Problem

    I was at my Honda dealer today and started the complaint process regarding the paint quality. Just so happens that the Regional & District Service Reps were there. I made my case to them and showed them the scratches and swirls...Their 1st response was....it is a black bike and you know how black shows everything. I was then told that I should use a 3M product called "finess-it", re-wax and my problems should be solved.

    I got both of their business cards and told them that I would give it a try. They told me to contact them if that did not work. Step 1 complete!

  6. #6
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    Quote Originally Posted by Philbert40 View Post
    Their 1st response was....it is a black bike and you know how black shows everything.

    I was then told that I should use a 3M product called "finess-it", re-wax and my problems should be solved.

    That always makes me very upset when someone from Honda service makes the statement..."well you know it is black paint, and it shows everything".

    Well, what about the RED bikes with the same problem ???? And...I will not allow them to get away with treating me like I am some idiot that doesn' t know my bike is a Black bike...and that black paint does show marks and swirls easily. I know that. Don't treat me like a fool as if you are telling me something that I don't already know. Because...it makes you look like a fool.

    Also, sevceral of us have heard the same song and dance from Honda...buy the 3M brand Finesse, and use it. And...this 3M brand Finesse needs to be applied with a power buffer. So is Honda going to supply the 3M brand Finesse for us, and give each of us a Honda branded Power Buffer ? NO !
    Then their own service departments should be the ones to wash and polish our bikes...every one of them...and if it doesn't last the first time, we can bring it back in 3 or 4 times a year, whiloe under warranty, and get it polished out.

    Honda should not be makiing US go buy this special 3M brand Finesse wax, and a power buffer. That is on them.

  7. #7

    To tag on to what Miles said...

    I have a hard time with the argument that we shouldn't expect a decent finish on a black bike. My previous bike was a '00 black Roadstar. When I sold it in April, the finish looked as good as the day I bought it. That's after many years and miles with road grime, tank bags, etc. I'll grant that the Roadie's tank and fenders were metal, but the plastic side covers fared just fine after 13 years of frequent removal and getting scraped with boots and rubbed with denim.

    My F6B is red, and the finish is soft and fragile. I felt that my dealer blew me off about this until I sent a very pointed email and reminded them that in this hi-tech age, it was very easy to share my experience with a lot of people. I feel they're at least taking my complaints seriously now.

    Be the squeaky wheel, and good luck to everyone in getting this resolved satisfactorily.

  8. #8
    Quote Originally Posted by Philbert40 View Post
    I was at my Honda dealer today and started the complaint process regarding the paint quality. Just so happens that the Regional & District Service Reps were there. I made my case to them and showed them the scratches and swirls...Their 1st response was....it is a black bike and you know how black shows everything. I was then told that I should use a 3M product called "finess-it", re-wax and my problems should be solved.

    I got both of their business cards and told them that I would give it a try. They told me to contact them if that did not work. Step 1 complete!
    My bike got the 3M treatment, looks the same to me. I bet that most dealers are not experts in detailing, call me crazy

    The 3M product is a Bandaid, period. No problems are solved by using this product. The Root issue is still there, they know whats going on they need to save face before its to late.

  9. #9
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    Letter I sent

    Here is the letter I sent today.


    To whom it may concern,
    I am the proud owner of a black 2013 F6BD Goldwing. I love the bike, it does everything very well. One HUGE COMPLAINT, the paint is TERRIBLE! Clear coat is almost non-existent and paint is soft. I only use micro-fiber towels on this bike and paint is all scratched! Yes I know about black paint and how it shows everything, point is, itís scratched because of the poor quality paint and clear coat. I know another guy in my area that has a red one and itís the same way, so donít say itís the black paint, itís just very poor quality. I took the bike to a custom painter I know and he said the same thing, poor quality paint and almost no clear coat. I expect more from Honda. I still have a 1997Honda Valkyrie standard that is black and yellow and the paint still looks brand new, even the plastic side covers that are exposed to jeans and boots. I hope Honda does the right thing by us F6B owners, we spent our HARD earned money and quite a bit of it for this bike, we should at the very least get a paint job thatís better than Macco!

  10. #10
    Quote Originally Posted by Westernbiker View Post
    Here is the letter I sent today.


    To whom it may concern,
    I am the proud owner of a black 2013 F6BD Goldwing. I love the bike, it does everything very well. One HUGE COMPLAINT, the paint is TERRIBLE! Clear coat is almost non-existent and paint is soft. I only use micro-fiber towels on this bike and paint is all scratched! Yes I know about black paint and how it shows everything, point is, itís scratched because of the poor quality paint and clear coat. I know another guy in my area that has a red one and itís the same way, so donít say itís the black paint, itís just very poor quality. I took the bike to a custom painter I know and he said the same thing, poor quality paint and almost no clear coat. I expect more from Honda. I still have a 1997Honda Valkyrie standard that is black and yellow and the paint still looks brand new, even the plastic side covers that are exposed to jeans and boots. I hope Honda does the right thing by us F6B owners, we spent our HARD earned money and quite a bit of it for this bike, we should at the very least get a paint job thatís better than Macco!
    Send you a PM

  11. #11
    I am not a F6B owner but have heard the F6Bs were not CLEAR COATED at all

  12. #12
    I just posted over in the garage forum about dealing with the paint problems. I hope folks have a look and give it a try. I'm sure you WON'T be disappointed....... Teach

  13. #13
    Senior Member
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    Quote Originally Posted by Teach View Post
    I just posted over in the garage forum about dealing with the paint problems. I hope folks have a look and give it a try. I'm sure you WON'T be disappointed....... Teach
    Teach, if you are "sure" we won't be disappointed...then you would be wrong. I read your other post, and it definetly reads as having been written by someone that clearly does not own one of these bikes yet.

    Until Honda makes their decision as to what "they" are going to do regarding the bad paint on our bikes, I believe it would be an error to cover the bad paint with Liquid Glass, before the Honda reps get a chance to see and document every one of these bikes. I, for one, am not into washing my bike every time I take it out for a ride, and I most certainly am not into waxing it or polishing it...at all...ever. But then again, I ride my bike...rather than post about bikes I don't even own.

    The Professor

  14. #14
    Miles, try it, don't try it, wait out Honda, whatever.... that is your call. I was simply throwing out an option that works. I watched about 100 new Vision owners go down this same path in 2008. Yep they eventually got their bike panels replaced by the manufacturer after a year and lots of stress, and then put on the LG.
    Again, understand where you are coming from, hope you get it fixed........... but for folks who just want to ride and not worry about it, the LG works.

  15. #15

    I'll wait for them to fix the paint issue

    As one who was planning to buy this bike, I'm now waiting until I hear the paint issue is resolved. I've owned 2 Harleys, 2 Hondas (incl an '83 Goldwing 1100 - sweet machine!) and a Yamaha, and this is the first time I've ever even heard of "soft" paint. There's just no excuse for something like that. I hope when they fix that they add the cruise control and ABS. Hell, even the '83 had cruise control!

  16. #16
    TennX
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    As much as I want one of these bikes, as Ive said before Im waiting till 2014 models in the hope that the paint issue is resolved...I dont care if they do/dont add anything to the bike...Im not going to spend 20K on what most likely will be my last bike purchase and deal with crap right out the box....good luck..

    I would like to add, I have a 2006 VTX 1300R Candy Black Cherry and the paint looks as good as the day I bought it new...I just sold a 97 GL1500 Candy Red Spectra , except for age the paint was in great condition....

  17. #17
    I haven't had a chance to clean my bike yet as I just got it last Wednesday and have a crazy schedule, I will be giving it the full detail tomorrow. I'm not sure the quality of my paint yet obviously but I can say that my dealer swirled the hell out of my clear coat and has several scratches (hopefully in the clear coat) from removing the emblems and wiping the bike down. I'll have a better idea as to how my paint fairs tomorrow. I have all the Zanio products on the shelf to really give this bike the once over. I am going to wash with Dawn, clay bar, apply swirl remover, polish, then wax the paint. It will probably take me 2 days to do all of this and then I can report the status of the paint on my bike. I will keep you posted. I can say 2 things for certain.....If I can't get the swirls & scratches out with my products on my own then the dealer is going to pay for a professional to do it......If I have the paint issues some of you are having then I will jump on the wagon starting with my dealer and finishing with Mother Honda. One way or another the paint on my $21,000 bike will be as it should be from the factory.

  18. #18
    Senior Member F6B-RICH's Avatar
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    Quote Originally Posted by Wawazz View Post
    As one who was planning to buy this bike, I'm now waiting until I hear the paint issue is resolved. I've owned 2 Harleys, 2 Hondas (incl an '83 Goldwing 1100 - sweet machine!) and a Yamaha, and this is the first time I've ever even heard of "soft" paint. There's just no excuse for something like that. I hope when they fix that they add the cruise control and ABS. Hell, even the '83 had cruise control!

    My dealer had no F6B's on the floor and ordered my black deluxe straight from Honda in late May I have NO paint issues so why wait.

  19. #19
    Quote Originally Posted by F6B-RICH View Post
    My dealer had no F6B's on the floor and ordered my black deluxe straight from Honda in late May I have NO paint issues so why wait.
    Mine came out of a crate last weekend so I'm hopeful that I have NO paint issues as well.

  20. #20
    Mine originally came straight out the crate as well, I asked the dealer to not touch the paint, don't wash it, or wipe it off.

    I cleaned, polished, and waxed it very carefully, and my bike HAS the soft paint problem.

    I have installed 3M film on the suspect rub spots but you can simply wipe your finger over the paint and it will scratch.

    Like others I have gone the normal route of dealer and mother Honda. Still waiting for a solution from them.

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